We advocate for you at all times.

We act as your representative, and we work with you to get the best possible outcome from the policy.

We are passionate about ensuring a fair and reasonable outcome.

We apply our knowledge of relevant legislation, guidelines, regulations, and internal policy and procedures through the claims lifecycle.‍‍

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We keep you informed 

We will meet with you to discuss any difficult claims.

We research the relevant information, and keep you informed.

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We guide you through the process 

We aim to make sure the claims process runs efficiently and smoothly.

We discuss the strategy with you and/or solicitors.

We are transparent about relevant information required to support the claims strategy.

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We draw on our strong knowledge

We pride ourselves on the tenacity and technical knowledge of our claims team. We collaborate with the right people in our business, drawing on key strengths as we need them.